Questions & Answers

The original Gallery System and the Slimline Art Hanging System track come in 2m lengths. Both systems are available in powder coated white or anodised silver (satin) finishes.

Once orders are received and paid the Leicestershire warehouse will pack and dispatch your order within one to two working days. From there you need to allow another couple of working days for delivery (this will vary depending on your location).

Gallery Systems’ head office and factory are located on the Sunshine Coast, Queensland, Australia.

The unique design of our picture rail hook positions the stainless steel cable closer to the wall so your picture will sit at the correct angle and won’t lean too far forward. This is often a problem with old fashioned picture rail systems.

Yes! We offer sample boards which are mini working systems.  There are samples for both The Gallery and Slimline Systems. You can order these via the online store of this website.

Yes. Installation is a basic handyman job. There are detailed directions on our website.

Use the satin anodised silver finished track; it’s receptive to most types of paint. Thoroughly rough up the surface of the track with a wet and dry sand paper.  Then use an aerosol paint, which gives a much better finish than using a brush.

For both The Gallery System and the Slimline art hanging system you need to order track, hangers, and hooks.

For the Traditional Picture Rail system, you will already have your own traditional picture rails installed.  You need to choose your picture rail packs (packs of 5) and adjustable hooks (packs of 10).

If you find that you have pictures that are leaning forward, you can use our HangRight Clips.  These clips are screwed to the top of your picture frame, clip your hanger into the clip and your picture will realign into the correct position.

To make the process simple, you can ‘Build Your Own System‘ by following the SIMPLE step by step guide in our online shop.

You are most welcome to phone through any questions. Unfortunately, though, Australia is in a completely different time zone to the UK. We do find that our systems are all quite simple, and nearly all queries can be handled via emails.
Phone: 61 7 5493 8400
email: info@thegallerysystem.com

No. We keep a large stock of Gallery Systems’ products in our warehouse in Leicestershire (Pick & Pack Express). All UK and European orders are dispatched from there.

The traditional Picture Rail hooks come in either solid brass or solid stainless steel. They have a lacquer coating to prevent tarnishing. The traditional picture rail hooks are sold in packs of 5. Each pack comes with 5 x picture rail hooks and 5 x 2m cables.

NO, DO NOT CUT THE STAINLESS STEEL CABLE.  The cable comes in 2m lengths as standard.  Each cable is cut and the end is heat-sealed in our factory so it won’t fray.  If you cut the cable it will fray and you won’t be able to thread on the adjustable hooks.  To solve the problem of long cables, coil any excess into a small circle and tuck the end through the coil two or three times.  Hook this loop of cable over the adjustable hook behind the lowest picture on your cable hanger where it is not visible.

Yes. Any number of pictures can be hung on one hanger as long as the weight does not exceed the maximum weight recommendations. See the website directions for maximum weights for hangers and hooks.

No. The Gallery System track hole spacing depends on the type of wall construction.

The Slimline track is fitted to the wall using nylon ‘Wall Anchors’ and does not need to be drilled.

See track installation directions on the website for more details.